Terms of service

1. Who this is between

These terms apply between Appal ("we", "us") and the merchant who installs an Appal app on a Shopify store ("you"). Installing an app means you accept them. If you are installing on behalf of a company, you confirm you are allowed to agree on its behalf.

2. The apps

We license you a non-exclusive, non-transferable right to use the apps on the stores you install them on, for as long as your subscription is active. The software itself, including its design and source, stays ours.

Apps run inside Shopify and depend on Shopify's platform. Shopify's own terms apply alongside these, and where Shopify changes an API in a way that changes how an app behaves, we will adapt the app but cannot prevent the change.

3. Billing

• Charges are made through the Shopify Billing API and appear on your Shopify invoice. We never see or store your card details.
• Paid plans bill monthly in advance in USD, excluding any tax Shopify adds for your region.
• Where a free trial is offered, it is stated on the app's page. Billing starts when the trial ends unless you uninstall first.
• Uninstalling cancels the subscription. Because Shopify bills in advance, the current period is not pro-rated.
• If we change a price, we will tell you at least 30 days before it applies to your store.

4. What we ask of you

• Do not use an app to break the law, infringe someone's rights, or send unsolicited messages.
• Do not attempt to reverse engineer, resell or sublicense the apps.
• Do not use an app in a way that degrades the service for other merchants, including automated load beyond ordinary storefront traffic.
• Where an app processes personal data on your behalf, you remain the controller and are responsible for having a lawful basis to collect it and for telling your customers what you collect.

5. Availability

We aim for the apps to be available continuously, but we do not promise uninterrupted service. Maintenance, Shopify outages and events outside our control can interrupt it. We do not offer a contractual uptime guarantee, and a paid plan does not create one.

6. Support

Support is by email at support@appal.io, answered within one business day, Monday to Friday, Copenhagen time. Support covers the apps themselves; it does not extend to general theme development or to third-party apps.

7. Liability

The apps are provided as they are. To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profit, lost sales or lost data.

Where we are liable, our total liability for any claim is limited to what you paid us for that app in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

8. Ending it

You can stop at any time by uninstalling. We may suspend or end access if these terms are breached, if required by Shopify, or if we discontinue an app, in which case we will give reasonable notice and stop charging you.

On termination, your data is deleted as described in the privacy policy.

9. Changes

We may update these terms. The date at the top shows when. Material changes will be communicated before they take effect, and continuing to use an app after that means you accept them.

10. Law

These terms are governed by Danish law, and the courts of Denmark have jurisdiction. If you are a consumer rather than a business, this does not remove any protection you have under the law of your own country.

11. Contact

Questions about these terms: support@appal.io.